Brandicoot offers an eCommerce solution based on WooCommerce, a powerful and user-friendly platform that enables businesses to manage their online stores with ease.
Logging In
Head to the admin page for your website. This is your website URL followed by
/wp-admin/
e.g. https://website.com/wp-admin/
Order status flow
The following image is a diagram of the Brandicoot E-Commerce order status flow:
Viewing Orders
On the left hand panel select Brandicoot Store > Orders
It is on this screen that all orders will be shown, along with their current order status.
Orders-in-progress will most commonly have the Processing status. This means that payment has been received, and the stock has been reduced. The order is waiting to be shipped.
Once you have shipped the order, you must manually change the order status to Completed.
Changing the Order Status
To do this: select the order
Select the status box
Select Completed
An order with the status Completed means that the order has been fulfilled.
Other status details can be found here
Add an order note
Adding an order note can be a simple way to keep track of whether an order has been shipped.
To do this: Find the order notes section on the right side of the order screen
Scroll to the add note box
Type your note into the box
Select the private note dropdown and change it to Note to customer
Select Add
Shipping Labels
Shipping labels can be created online using a free Australia Post MyPost account.
Refunds
An order that has been refunded can be viewed in the Orders page. The reason for the refund will be listed in the order notes section, on the right side of the page.
Refunded via the Stripe Dashboard means that the order has been manually refunded by the store owner.
Getting Paid
Your payment gateway (Stripe) will hold your funds until it will automatically payout to your nominated bank account.
Stripe payouts are not instant, and do not equal the total amount of a transaction.
Stripe typically schedules payouts for 7-14 days after the first transaction. This means that multiple orders, if made inside that timeframe, will be grouped together and sent at the same time.
There are fees deducted by Stripe for operational costs and as such the amount deposited will be different to the cost of the order.
More information can be found in the Stripe Documentation
Decommissioning a Product
The best way to decommission old or sold-out products is to mark the product as “Out of Stock” and set its visibility to “Hidden”. This makes sure that:
- Orders referencing the product remain fully intact
- Admins still have access to the product details
- The product is still technically “live”, but invisible and non-purchasable.
To do this:
On the left hand panel select Products > All Products
Edit the product
Under Product data > Inventory, make sure Track stock quantity for this product is unchecked and set Stock status to Out of Stock
On the right side under Publish > Visibility, click Edit
Set it to Hidden and click OK
Click Update
Additional Support
If you have any further questions regarding your ecommerce store please email us