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Bunbury | Busselton | Dunsborough | Margaret River | South West | Western Australia

For graphic design, website design, logo design, in Bunbury, Busselton and the South West of WA, call Brandicoot on 08 9745 9170

Notify Microsoft of False Positives in Outlook Junk Email Filter

Author Archive for Brandicoot

Notify Microsoft of False Positives in Outlook Junk Email Filter

Description

Emails sent through Brandicoot servers are sent via a number of static IP addresses, include SPF and DKIM records to validate the emails and follow the best practices for consistent email delivery. However, we still receive reports of recipients finding the legitimate emails in their Junk E-Mail folders when using Office 365 or Outlook. The challenge appears to be with the Microsoft filters that cannot be turned off. We believe the Microsoft filters can be aggressive and require some additional training help from end-users.

This article describes the process to send the emails to Microsoft for analysis and reporting of the false positive to consistently deliver the notification emails in the future.

Applies to:

Office 365 (O365), Outlook, Outlook for the Web (OWA)

How to Report the False Positive

NOTE: Screenshots are taken from Outlook 2016. The steps will be similar with other versions of Outlook and OWA but may appear slightly different. Please contact your IT support team if you have questions.

When receiving a Bracket encrypted email or requesting the sign-in link to the portal, you may find that the notification or sign-in email is sent to the Junk E-mail folder.

This is a false positive, and the following steps will guide you to add it as a Safe Sender and notify Microsoft to not treat it as junk or spam in the future.

  1. Go to the Junk E-mail folder and select the message from the message list.
  2. Once the message is selected, click on the Junk dropdown in the Ribbon menu of Outlook to select Not Junk as shown in Figure 1. You will receive a confirmation dialog that states the message will be moved back into the Inbox Folder and a checkbox will add the sender’s email to your Safe Senders List.  Be sure to add the sender’s email (or better yet, the domain) to your safe senders list. This will prevent Outlook from putting the emails in the Junk Email folder.

    Fig. 1

  3. Next, go back to your Inbox folder and find the email that you’ve just moved there from your junk folder.
  4. Once you have read the message or marked it as read, create a new email. Address the email to not_junk@office365.microsoft.com with a subject line of False positive as shown in Figure 2.

    Fig. 2

  5. You will need to attach the notification or sign-in link email from your Inbox.

    IMPORTANT: The email’s original content and header information are kept intact for Microsoft to evaluate the data accurately. If you forward the email, critical information is not sent to Microsoft that can help prevent this false positive in the future.

    Select the Attach Item dropdown from the new email’s Ribbon Menu and select Outlook Item as shown in Figure 3.

    Fig. 3

  6. The Insert Item dialog box will open with your Inbox already selected. Find the email you moved to your Inbox in Step 2 and select the message. After the message is selected, click the OK button to add the email as an attachment, as shown in Figure 4.

    Fig. 4

  7. The new email will now be addressed to Microsoft false positive team with the original email that was moved to your Inbox. Click the Send button, as shown in Figure 5, to complete the process.

    Fig. 5

The sender’s address has been added to Outlook’s Safe Sender List, but if you use Office 365’s Exchange Online, you may still find that these emails may go to the Junk E-mail folder. Continue to follow these steps to help train Microsoft to trust the senders you receive emails from and trust.

If you have additional questions, please contact your IT support team. Thank you.

Polylink Piping Systems Website Launch

Polylink Piping Systems Pty Ltd are one of WA’s leading privately-owned Plastic Piping companies. Specialising in the Supply, Fabrication, Welding, Installation and Maintenance of Polyethylene and Polypropylene piping systems for the water, waste water, mining, industrial process, power, civil and infrastructure markets.

The team at Brandicoot has enjoyed working with Polylink Piping Systems to create a website for them that clearly promoted their wide range of services.

Some features of their new website include:

  • Unique Homepage Slideshow Banner;
  • Custom slideshow layout for client testimonials;
  • Search Engine Optimisation for better Google rankings;
  • Galleries;
  • Service Buttons for easy navigation;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Polylink Piping Systems has never been easier!

Visit the new Polylink Piping Systems website today!

Brandicoot Website Redesign

At Brandicoot we’ve been very busy keeping the framework of our websites up-to-date, but as time flies by and trends change website designs can start looking outdated.

It is for this reason that when we create our websites we keep the custom designed theme in a layer separate to the content. This allows us to give websites on our network a fresh new look without compromising on the website’s information or search engine rankings.

Our website redesign process allow us to address the overall look and feel, as well as the layout of the content areas and allows older websites to access new features including responsive design for mobile devices and enhanced slideshow capabilities.

We are proud to share with you our newly redesigned website, here’s a few features that we’d like you to check out!

  • Unique Homepage Slideshow Banner with feature animations;
  • Slideshow News Feed in footer,
  • Custom layout for Recent Projects Feed;
  • Content Review;
  • Search Engine Optimisation for better Google rankings;
  • Google Maps insertion so guests can us easily;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with us has never been easier!

Take a look around the re-designed Brandicoot website today!

Doctor Owned and Operated Logo & Website

Doctor Owned and Operated is proud to have been in the industry for a little over a decade and have spent this time finessing processes and administration to a point that will allow them to easily expand.

The team at Brandicoot is proud to have worked with Doctor Owned and Operated to create a logo for their brand and to develop a website that clearly promotes the services they provide.

Features of the Doctor Owned and Operated website include:

  • Unique Homepage Slideshow Banner;
  • Custom feed for job vacancies;
  • Custom layout for location listings page;
  • Search Engine Optimisation for better Google rankings;
  • Galleries;
  • Service Buttons for easy navigation;
  • Facebook Integration that optimises their social media content for social sharing straight from their website;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Doctor Owned and Operated has never been easier!

Visit the new Doctor Owned and Operated website today!

Inspired Living Health Website Launch

No matter what your health needs and interests are, Inspired Living Health is here to assist you in living your life to the full for the longest time possible!

Team Brandicoot worked with Inspired Living Health to present their brand online by creating a new website that promotes a wide range of healthy living info.

Some features of Inspired Living Health website include:

  • Unique Homepage Slideshow Banner;
  • E-marketing sign-up form connected straight to their Mailchimp campaign;
  • Videos embedded in footer and throughout the website;
  • Service Buttons for easy navigation;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Inspired Living Health has never been easier!

Visit Inspired Living Health website today!

Evolution Signs & Graphics New Website Live

Evolution Signs & Graphics offers everything from personal stickers for shop fronts to full vehicle signage wraps. From concept to design to application, Evolution Signs & Graphics has you covered.

Team Brandicoot jumped at the opportunity to work with Evolution Signs & Graphics and we are proud to present a website that promotes their superb range of specialised services.

Features of their new website include:

  • Unique Homepage Slideshow Banner;
  • Search Engine Optimisation for better Google rankings;
  • Galleries;
  • Service Buttons for easy navigation;
  • Facebook Integration that optimises their social media content for social sharing straight from their website;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Evolution Signs & Graphics has never been easier!

Visit the new Evolution Signs & Graphics website today!

Precision Agronomics Australia Website Redesign & Motion Graphics

Precision Agronomics Australia (PAA) specialises in the implementation of precision farming practices to improve the bottom line of the grower and to help achieve more sustainable farming practices.

At Brandicoot, we also target our services to ensure our clients receive the best website technology for their online requirements. The redesign for PAA included a complete content review as well as the creation of a Motion Graphics presentation outlining the full spectrum of their agricultural services.

Features of the new Precision Agronomics Australia website include:

  • Unique Homepage Slideshow Banner with feature animations;
  • Custom content layouts;
  • Content Review;
  • Search Engine Optimisation for better Google rankings;
  • Google Maps insertion so guests can find them easily;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Precision Agronomics Australia has never been easier!

Visit the new Precision Agronomics Australia website today!

Busselton Florist Website Launch

Busselton Florist is a locally owned florist which has been in business for over 40 years. The amazing team of fully qualified florists take great pride in their work and pay particular attention to detail. Fresh flowers arrive daily to ensure their customers get the best quality.

Team Brandicoot thoroughly enjoyed working with Busselton Florist to create a website that showcases their services as well as an eCommerce solution for Online Fresh Flower orders.

Features of their new website include:

  • Unique Homepage Slideshow Banner;
  • Ecommerce online store for the sale of their Fresh Flowers and Gifts;
  • SSL Security;
  • Search Engine Optimisation for better Google rankings;
  • Google Maps insertion so customers can find them easily;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Busselton Taxis has never been easier!

Visit the new Busselton Florist website today!

MET Surveyors Website Launch


M.E.T Surveyors has a wealth of experience/knowledge in civil, mechanical, topographical, marine, laser scanning, aerial, mining, construction, auditing, design and engineering surveying.

Team Brandicoot enjoyed working with MET Surveyors to create their new Logo along with a website to promotes their services. The website demonstrates the power and value of using quality images and drone footage to achieve a stunning web design.

Some features of the MET Surveyors website include:

  • Unique Homepage Slideshow with feature animations and embedded video;
  • Image Galleries & Embedded video throughout the website;
  • Portfolio style Recent Projects Feed;
  • Search Engine Optimisation for better Google rankings;
  • Service Buttons for easy navigation;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with MET Surveyors has never been easier!

Visit the new MET Surveyors website today!

AMG Career Solutions New Website

AMG Career Solutions operate on the principle that every individual is different. Their programs are highly tailored to every individual’s needs and circumstances, using well developed, proven methodology and reliable, accurate assessment.

Brandicoot also tailors its powerful marketing tools to suit their clients and have created a beautiful website for AMG Career Solutions that clearly promotes their services in a modern, easy to navigate format.

Some features of the AMG Career Solutions website include:

  • Unique Homepage Slideshow;
  • Unique Homepage Banner;
  • Client Testimonials displayed randomly on each page load within footer;
  • Linked in Profile Embedded in footer;
  • Search Engine Optimisation for better Google rankings;
  • Service Buttons for easy navigation;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with AMG Career Solutions has never been easier!

Visit the new AMG Career Solutions website today!

Jewel Constructions Website Redesign

As your trusted renovation and new home builders, Jewel Constructions offers a wide range of construction and building services that utilise industry standard methods and technological innovations to bring your dream house to life!

The team at Brandicoot enjoyed working with Jewel Constructions to redesign their website. We gave the website a thorough content review which included the development of a recent projects feed along with a new design featuring smart slider technology.

Some features of the website redesign include:

  • Unique Homepage Slideshow Banner with feature animations;
  • Magazine style news feed;
  • Graphic Design and custom CSS for a new look and feel;
  • Content review;
  • Search Engine Optimisation for better Google rankings;
  • Service Buttons for easy navigation;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Jewel Constructions has never been easier!

Visit the new Jewel Constructions website today!

Albany Waves Website Redesign

Situated on Marine Terrace, just 150 metres from the white sands of Middleton Beach, Albany Waves Luxury Beach House Accommodation is the perfect location to enjoy a holiday with family or friends.

Team Brandicoot loves Albany Waves and has been thrilled to redesign their website and refresh the content so visitors can easily see the wonderful accommodation they have to offer.

Features of the new Albany Waves website include:

  • Unique Homepage Slideshow Banner with feature animations;
  • Custom content layouts;
  • Content Review;
  • Search Engine Optimisation for better Google rankings;
  • Google Maps insertion so guests can find them easily;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • Responsive Web Design for optimal viewing experiences on all devices: desktop, tablets and smartphones;
  • Clear & Consistent Navigation throughout the website including menus and calls to action;
  • A touch style menu with all modules stacking to display your content easily across devices;
  • and a simple, easy to find contact page including a Customised Contact Form that means getting in touch with Albany Waves has never been easier!

Visit the new Albany Waves website today!